A Chocolate CEO: Jean Thompson's 23-Year Bet on Herself (and Cocoa Farmers)
Episode: Jean Thompson, CEO of Maeve Chocolate
What does it take to rescue a chocolate company after a literal earthquake, a departing CEO, and a distributor bankruptcy — all while raising kids and drawing no salary? Jean Thompson, founder and CEO of Maeve Chocolate (formerly Seattle Chocolate), knows firsthand.
In this episode, Mark sits down with his longtime entrepreneur friend Jean for one of the most candid founder stories you'll hear. After nine years of losing money, taking on home equity loans, and at least one roadside panic attack, Jean built a thriving, values-driven chocolate company — and rebranded it entirely in year 33.
In this episode, you'll hear:
- How a Seattle earthquake in 2001 accidentally made Jean the owner of a failing chocolate company
- Why "this housewife is going to take the company to its knees" became her rocket fuel for years
- The brutal cash flow reality of physical product businesses — and why growth almost killed them
- What Jean saw visiting cocoa farms in Ghana (including tribespeople tasting chocolate for the first time)
- Why she turned down Ferrari of Seattle during her divorce to keep the chocolate company
- The bold, all-or-nothing rebrand from Seattle Chocolate to Maeve — named after a fierce Irish warrior queen
- How immersive factory experiences, pop-ups, and a viral book collaboration sold out an entire year's inventory in 36 hours
- Building an "evergreen" company designed to outlast you
Key Themes: Founder resilience, ethical supply chains, experiential retail, rebranding, sustainable growth, women in business, the experience economy
Links & Resources:
- 🍫 Maeve Chocolate: maevechocolate.com
- 🍫 J.COCO Chocolate: jcocochocolate.com
- 📍 Factory tours & tastings available at their Tukwila, WA location
- 📱 Experiences App (show sponsor): experiencesapp.com
The Experiences podcast is brought to you by the Experiences app — the booking system built for Shopify merchants who sell bookable tours, tastings, classes, and adventures. Free 14-day trial in the Shopify App Store.
